Returns & Refund

Hassle-free Returns - we back up our products and our customers!

How to Return an Item

Should you wish to return an item for a refund or exchange, please notify us at josephina@josephinalace.co.uk.

Easy Steps to Return an Item

Processing Time

Exchanges will be processed depending on stock availability and replacements should be with you in approximately 5-7 days. We recommend that you place a new order and return the original item for a refund if the item is needed urgently.

 

Non-Refundable Products

All sale and bespoke items are non-refundable.
 

Postal Charges Refunds

Unfortunately, we are unable to refund the original delivery charges unless the item is returned because it was faulty or was not the item you have ordered.