Delivery

PROCESSING OF ORDERS & SHIPPING

LOST AND DAMAGED PARCELS

Please allow at 3-5 working days for delivery of your UK parcel(s) and 5-10 working days for the rest of Europe. This is just about the time frame stated on the Royal Mail website for deliveries to those areas in Europe. However, feel free to contact us any time regarding your order(s) or to discuss any other subject.

You can use one of the following means:

email: josephina@josephinalace.co.uk (9.00 am - 6pm from Mon-Sat)
Phone: 0333 050 6481 (9.00am - 6.00pm from Mon-Sat)
You can also use the Chat Live if the service is open. Please check the bottom right corner of this page

Any items damaged in transit or any discrepancies with orders must be reported to us within 2 days of receipt so please check your delivery on arrival.

We deliver our products across Europe, as follows:

 

UK (excluded Channel Islands) 

UK mainland
UK Islands
Highlands of Scotland and Islands
Ireland

 

Western Europe

Belgium, Greece, Spain, Ireland, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Portugal and Italy
 

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.
 

Average Delivery Time Frame (according to the Royal Mail website) 

UK

1st Class Delivery - may be delivered next working day
2nd Class Delivery - delivery takes two or three working days
2nd Class Signed For - may be delivered two to three working days
 

Western Europe

Please allow 3-5 working days from dispatch
 

Rest of Europe

Please allow 5-10 working days from dispatch
 

Delivery Prices

UK (excluded Channel Islands)
Royal Mail Signed For 2nd Class Orders Over £60 FREE 
Royal Mail 1st Class Orders Under £60 - £3.55
Royal Mail 2nd Class Orders Under £60 - £3
Royal Mail 2nd Class Signed For Orders Under £60 - £4
Royal Mail Special Deliver Guaranteed by 1pm Next Day £8.60

Western Europe
International Tracked & Signed £12.50

Rest of Europe
Royal Mail International Standard £8.60 

International Tracked & Signed £12.50