Delivery

PROCESSING OF ORDERS & SHIPPING

LOST AND DAMAGED PARCELS

Please allow at 3-5 working days for delivery of your UK parcel(s) and 5-10 working days for the rest of Europe. This is just about the time frame stated on the Royal Mail website for deliveries to those areas in Europe. However, feel free to contact us any time regarding your order(s) or to discuss any other subject.

You can use one of the following means:

email: josephina@josephinalace.co.uk (9.00 am - 6pm from Mon-Sat)
Phone: 0333 050 6481 (9.00am - 6.00pm from Mon-Sat)
You can also use the Chat Live if the service is open. Please check the bottom right corner of this page

Any items damaged in transit or any discrepancies with orders must be reported to us within 2 days of receipt so please check your delivery on arrival.

We deliver our products across Europe, as follows:

 

UK (excluded Channel Islands) 

UK mainland
UK Islands
Highlands of Scotland and Islands
Ireland

 

Western Europe

Belgium, Greece, Spain, Ireland, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Portugal and Italy
 

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.
 

DELIVERY OPTIONS  

We will do our best for you to get your order as soon as possible. For your knowledge, please find below the list with our delivery options, which you will also find on the checkout before placing your order(s). If you still need help before (or after) placing an order, do not hesitate to contact us by email josephina@josephinalace.co.uk or by phone  0333 050 6481 (9.00am - 6.00pm from Mon-Sat) 

 

DELIVERY OPTIONS

COUNTRY / TOWN / CITY / ISLAND

DELIVERY TIME

DELIVERY METHOD

PRICE

UK MAINLAND - FREE DELIVERY FOR ORDERS OVER £60

UK MAINLAND - ORDERS UNDER £60

UK MAINLAND - ORDERS UNDER £60 

UK MAINLAND - ORDERS UNDER £60 

2-3 working days

1-2 working days 

2-3 working days

Next working day 

Royal Mail 2nd Class Signed for 

Royal Mail 1st Class Signed for 

Royal Mail 2nd Class Signed for

Royal Mail Special Delivery Guaranteed by 1pm

Free

4.38

3.85

8.60

Highlands & Islands of Scotland - FREE DELIVERY OVER £60

Highlands & Islands of Scotland - ORDERS UNDER £60

Highlands & Islands of Scotland - ORDERS UNDER £60

Highlands & Islands of Scotland - ORDERS UNDER £60

2-3 working days

1-2 working days 

2-3 working days

Next working day

Royal Mail 2nd Class Signed for 

Royal Mail 1st Class Signed for 

Royal Mail 2nd Class Signed for 

Royal Mail Special Delivery Guaranteed by 1pm

Free

4.38

3.85

8.60

Northern Ireland - FREE DELIVERY FOR ORDERS OVER £60

Northern Ireland - ORDERS UNDER £60

Northern Ireland - ORDERS UNDER £60

Northern Ireland - ORDERS UNDER £60

2-3 working days

1-2 working days 

2-3 working days

Next working day

Royal Mail 2nd Class Signed for 

Royal Mail 1st Class Signed for 

Royal Mail 2nd Class Signed for 

Royal Mail Special Delivery Guaranteed by 1pm

Free

4.38

3.85

8.60

Other UK Islands - FREE DELIVERY OVER £60 

Other UK Islands - ORDERS UNDER £60 

Other UK Islands - ORDERS UNDER £60 

Other UK Islands - ORDERS UNDER £60 

2-3 working days

1-2 working days 

2-3 working days

Next working day

Royal Mail 2nd Class Signed for 

Royal Mail 1st Class Signed for 

Royal Mail 2nd Class Signed for 

Royal Mail Special Delivery Guaranteed by 1pm

Free

4.38

3.85

8.60

 

Western Europe

3-5 working days

3-5 working days

1 day guaranteed

Royal Mail International Standard* 

Royal Mail International Tracked & Signed

Parcelforce Worldwide Global Express 

8.60*

12.50

51.90

 

Rest of Europe

3-5 working days

3-5 working days

1 day guaranteed

Royal Mail International Standard* 

Royal Mail International Tracked & Signed

Parcelforce Worldwide Global Express 

8.60*

12.50

51.90

NOTE: the option Royal Mail International Standard* £8.60 may offer you up to £20 loss or damage, but does not offer you any other guaranty and does not have a tracking number. This option is of your entire responsibility  

 

INTERNATIONAL DELIVERY

 

Western Europe

Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.

 

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

 

Reasons for a delayed delivery

We will always do our best for you to have your order with you as soon as possible! However, sometimes unforeseen situations which will affect the time of delivery may be beyond our control, such as 1) bad weather conditions, which can block roads and prevent couriers from doing their job; 2) recipient refuses parcel (if you are sending a package or a gift to someone,  make sure you let them know they should expect a package to be delivered to their address); 3) maintenance work or building work (though not very common, maintenance work around the building or in the building might make the delivery difficult).

Other reasons which may cause your delivery to be delayed